INSURANCE CLAIMS

FREE Building Insurance Claim Management

Struggling with Water Damage or Flooding?
We're Here to Help.

If your home or business has been affected by recent flooding, storms, or water damage, don't let the hassle of filing an insurance claim stop you from getting the repairs you need. At MPL Ltd - Water Damage London, we specialise in Building Insurance Claim Management and Water Damage Restoration, ensuring your property gets the care it deserves.

Did you know that most of the UK’s water damage restoration works are a part of the insurance claims? But navigating the insurance claim can often be more stressful than the water damage itself. Why left your property in disrepair or to pay for repairs yourself. Let us help you through the process and restore your home to above and beyond its former state.

Welcome to MPL Ltd – Water Damage London, your trusted experts in Building Insurance Claim Management and Water Damage Restoration across London. Our friendly and experienced surveyors handle the entire claims process for you—from completing paperwork and liaising with your insurer and their loss adjusters, to coordinating restoration works and providing regular updates.

We document every step and keep both you and your insurer fully informed throughout the process.

Our skilled construction team and reliable contractors deliver high-quality repairs with flawless finishes—restoring your home to its original condition or better. We aim to make the experience as stress-free and seamless as possible, so you can relax while we take care of everything.

Get in touch for free no obligation quote or free advice!

Water damage insurance claim

Water Damage Building Insurance Claim Process

At MPL Ltd – Water Damage London, we manage every aspect of your water damage insurance claim—from initial inspection to full restoration—ensuring a smooth, stress-free process with expert guidance every step of the way.

STAGE 1:
Initial Contact & Assessment

Initial Contact
When you first reach out, we collect your contact details, property information, insurer details, and a brief description of the water damage. We then schedule a property survey.
Hazard Analysis
During our first site visit, we prioritise the health and safety of occupants and workers by identifying potential hazards, assessing associated risks, and taking appropriate safety measures.
Inspect, Document & Quote

Following a full inspection, we prepare:
- A detailed Scope of Works
- A comprehensive photo report with measurements
- A formal quotation for restoration

This is sent to your insurer within 48 hours of inspection.
Meeting with Loss Adjuster
We coordinate with your insurer to schedule a site visit with their loss adjuster, ensuring our surveyor is present to agree on the scope of works and costs. Once approved, we move forward.

STAGE 2:
Water Damage Mitigation

Emergency Works
With written authorisation from the insurer, we begin emergency mitigation works, including:

- Water extraction using pumps or vacuums
- Protecting contents by relocating furniture and controlling humidity to prevent secondary damage
Identify Damaged Materials & Demolition
We identify water-damaged materials that pose structural or health risks. Non-salvageable items are safely removed.

If additional damage is uncovered, we update the quote and liaise with the insurer for further authorisation.
Cleaning & Disinfection
Using EPA-approved disinfectants and specialised vacuums, we clean and sanitise the area, eliminating contaminants, bacteria, viruses, and mould.
Drying & Dehumidifying
Proper drying is essential to prevent long-term damage.

We use:
- Air movers to promote airflow and evaporation
- Temperature and humidity control (ideal range: 21–32°C, <60% RH)
- Specialist dehumidifiers based on material type and environment:
- Desiccant for bricks and hardwood
- Refrigerant for plasterboard and softwood

We regularly monitor moisture levels and surface temperatures using IICRC S500-approved tools until drying goals are met.
Once confirmed, we issue a Certificate of Dryness.

STAGE 3:
Restoration to Pre-Damage Condition

We restore your property to its pre-water damage condition with care and precision. This may involve:

Structural repairs
Plastering, painting, flooring, carpentry
Plumbing, electrical, or decorative work

Our in-house construction team and trusted contractors are professional, reliable, and committed to delivering high-quality results with minimal disruption.